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Concept prototypeSystems Integration
CRM, Billing & Support Integration
An event-driven integration layer designed to keep customer information consistent across CRM, billing and support systems.
The problem & objective
A thin integration layer with a shared customer model. Writes are idempotent, retries are automatic, and failures land in a dead-letter queue with alerts — so silent drift becomes a tractable ticket.
My role
Designed and built by Riventra's founder — from scoping the workflow and structuring the content to implementation and launch preparation.
Solution & implementation
- Shared customer model
- Event capture across systems
- Idempotent downstream writes
- Automatic retries and dead-letter queue
- Alerting on failed syncs
- Weekly reconciliation reporting
Project images
Intended outcome
A concept showing how the customer record can stop drifting between tools, with failures surfacing as tickets rather than surprises.
Concept prototype exploring a solution design. It has not been deployed for a client.
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