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Systems Integration · Concept
CRM, Billing & Support Integration
An event-driven integration layer designed to keep customer information consistent across CRM, billing and support systems.
Overview
A thin integration layer with a shared customer model. Writes are idempotent, retries are automatic, and failures land in a dead-letter queue with alerts — so silent drift becomes a tractable ticket.
What was built
- Shared customer model
- Event capture across systems
- Idempotent downstream writes
- Automatic retries and dead-letter queue
- Alerting on failed syncs
- Weekly reconciliation reporting
Project images
Outcome
A concept showing how the customer record can stop drifting between tools, with failures surfacing as tickets rather than surprises.
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