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Concept prototypeDigital Platforms
Customer Portal
A customer-facing portal designed to centralize requests, information and communication in one simple digital experience.
The problem & objective
A portal concept that gives customers one place to raise requests, track progress and find the information they would otherwise ask for by email — while the business gets structured intake instead of an inbox.
My role
Designed and built by Riventra's founder — from scoping the workflow and structuring the content to implementation and launch preparation.
Solution & implementation
- Secure customer sign-in
- Structured request intake
- Request status tracking
- Document and information access
- Notifications and updates
- Responsive layout across devices
Project images
Intended outcome
A concept demonstrating how a single customer surface can reduce status-chasing on both sides of the relationship.
Concept prototype exploring a solution design. It has not been deployed for a client.
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